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About ITS

As a specialist provider of Human Factors and CRM training, our courses and training meet the requirements of EASA, the UK CAA and the FAA. Each of our CRM Instructors has been Accredited by the UK CAA, who also inspected and approved our CRM Instructor training course.

We deliver CRM training and support services to flight deck crew, cabin crew, ground crew, despatch and senior management. 

We offer complete CRM training solutions to airlines, civil aviation authorities and training organisations worldwide.

Our clients’ operations include national flag carriers, scheduled, charter, lo-cost, freight, quick-change freight/pax, seaplane operations, along with military and helicopter operators. Our ability to analyse your particular needs means that we can guarantee to tailor a solution to match your precise requirements.

ITS also works with non-aviation organisations, including railways and medical institutions.

Our fully equipped UK training centre in Bristol is just 200 metres from the mainline railway station, and a 20-minute drive from Bristol International Airport. With clients in more than 70 countries worldwide we regularly travel to our clients’ bases or, for their convenience, hold some of our open training courses at London Gatwick Airport.

We believe the key to our success is founded on:

1. More than 20 years experience in designing and delivering behavioural skills training and more than 15 years experience in designing and delivering CRM training courses.

2. Being a research driven organisation; by which we mean that our training courses are customised to the needs of each individual operation, based on a detailed evaluation of the operation’s specific requirements.

Our Mission:
 To produce the finest and most effective training solutions to the highest possible standards and delivering them on time, and to a budget.